Last updated: September 2026

These Terms and Conditions form a contract between the customer (you) and Protection Experts Australia (hereafter referred to as Pro-Ex, ABN 43 044 896 606). They apply to the ordering, purchase, fulfilment, and delivery of goods from pro-ex.com.au.

Please read these Terms and Conditions carefully before placing your order, as they contain important information about ordering, processing, fulfilment, delivery, and limitations of liability.

If you do not understand these Terms and Conditions or have any questions, please contact us by phone or email and we will be happy to assist you.

1. Definitions

The following definitions are used in these Terms and Conditions:

• Business Days – a weekday (Monday–Friday) in which trading banks are open for the transaction of banking business in Australia.
• Delivery Address – the address to which the Goods are to be delivered as stated on the electronic order form on the Website.
• Delivery Agent – any nominated third-party delivery or shipping company for Pro-Ex.
• Delivery Fee – the fees charged by the Delivery Agent of Pro-Ex for the delivery of Goods.
• Gift Cards – an electronic gift card through the acquisition of which you or a recipient may make non-cash payments for goods from Pro-Ex.
• Goods – the items offered for sale, described, or displayed on the Website and includes any services provided to You.
• GST – has the meaning provided by A New Tax System (Goods and Services Tax) Act 1999 (Cth).
• Law – any written rule or collection of rules, including statutes, regulations, orders, rules, ordinances, by-laws, determinations, customs, or policies recognised and enforced by judicial decision.
• Order – a request by you to purchase Goods from Pro-Ex in accordance with these Terms and Conditions.
• Personal Information – has the meaning defined under the Privacy Act 1988 (Cth).
• PPSA means Personal Property Securities Act 2009 (Cth).
• PPSA Information means any information or documents (including copies of such documents), which are in existence or may be entered into in the future, of the kind mentioned in section 275(1) PPSA.
• Price – the purchase price of each Good as specified on the Website (including GST).
• Privacy Policy – the Pro-Ex Privacy Policy found on the Website.
• Returns Policy – the Returns Policy found on the Website.
• Website – www.pro-ex.com.au
• Website Terms – the terms and conditions governing your use of the Website, in addition to these Terms and Conditions.
• We / Us / Our / Pro-Ex – Protection Experts Australia (ABN 43 044 896 606).
• You / Your – you as the purchaser of Goods from Pro-Ex.

2. Compliance with Terms and Conditions

2.1 You agree to be bound by these Terms and Conditions when you submit an Order.
2.2 Each Order you submit will be a separate and binding agreement between you and Pro-Ex with respect to the supply of Goods, in accordance with these Terms and Conditions.

3. Placing Orders for Goods

3.1 You may place an Order through the Website by submitting the electronic Order form.
3.2 An Order submitted by you is an offer to purchase Goods for the Price (plus Delivery Fee and GST, if applicable) as specified at the time of submission. That offer cannot be withdrawn without our consent.
3.3 By completing the Order form, you agree to provide complete and accurate details (or those of your nominated recipient for gifts) to enable processing and delivery. This information may also be used by the Delivery Agent. Pro-Ex will not be liable for any delay or failure to process or deliver Goods due to inaccurate or incomplete details provided. You agree to obtain consent from gift recipients before providing their details to Pro-Ex.
3.4 You may order if you are aged 18 years or over, with an active email account and a telephone number at which you can be contacted.
3.5 You must check your Order carefully before submitting. Once submitted, cancellations or changes may only be made with our agreement, unless otherwise required by law. Returns are subject to our Returns Policy.
3.6 Separate Delivery Fees apply to consecutive or separate Orders. Orders cannot be consolidated.
3.7 You will receive an automatic Order number upon submission, which must be quoted when contacting our office.

3.8 We reserve the right to not accept an Order in our absolute discretion.

4. Acceptance and Rejection of Orders

4.1 Pro-Ex reserves the right to accept or reject your Order for any reason at any time.
4.2 Acceptance of an Order represents an agreement by Pro-Ex to supply you with the Goods in accordance with these Terms.
4.3 If we reject an Order, we will notify you via email within five (5) Business Days. Pro-Ex is not liable for any loss incurred due to rejection.
4.4 If payment has been processed for a rejected Order, we will refund within five (5) Business Days. The timing of the refund depends on your financial institution.
4.5 If we are unable to contact you using the details provided, the Order will be rejected.

5. Availability of Goods

5.1 Goods may be out of stock or unavailable. If this occurs, we will contact you within five (5) Business Days to arrange a refund.
5.2 We may withdraw or suspend Goods from sale at any time without notice.
5.3 Orders affected by Website errors (e.g. description, image, price) may be rejected in part. The remainder of the Order may still be fulfilled.
5.4 You acknowledge that:

• Images of Goods are for illustration purposes only.
• Colours may vary slightly.
• Sizes, weights and specifications may vary slightly.
• Written descriptions should be reviewed before ordering.
• Sizes and measurements must be checked to ensure suitability.
• Accessories shown are for illustration purposes only.

     And such matters do not render the Goods defective.

6. Price, Payment and Product

6.1 Prices are specified on the Website.
6.2 All Prices are in Australian Dollars and include GST (where applicable).
6.3 Pro-Ex reserves the right to change Prices unless you have already submitted an Order at a stipulated Price (excluding errors).
6.4 You agree to pay:

• The Price at the time of Order.
• Any applicable Delivery Fee.

6.5 Payment methods are specified on the Website and include credit card (Visa, MasterCard, AMEX) and PayPal. The name on the credit card must match the name on the Order.
6.6 Payments must clear before dispatch. If payment cannot be processed, your Order will be rejected.
6.7 By paying, you confirm you have not engaged in fraudulent conduct.
6.8 A tax invoice will be emailed once payment is processed.

6.9 Late payments will incur interest at a rate of 12% per annum calculated daily on outstanding balances and treated as liquidated damages.
6.10 Payments are secured via encrypted gateways. Pro-Ex cannot guarantee absolute transaction security.
6.11 Product colours may vary slightly due to photography or monitor settings.

7. Delivery

7.1 Pro-Ex uses Delivery Agents to deliver Goods. Your Delivery Address will be provided to the Delivery Agent.
7.2 You acknowledge that:

• Delivery times cannot be guaranteed.
• Delivery timeframes may change.
• Pro-Ex is not liable for losses caused by delays.

7.3 Delivery will take place at the address provided. Separate Orders require separate deliveries.
7.4 If delivery cannot be made due to package size, access restrictions, or unsafe conditions, a calling card will be left for collection at a local Australia Post office.
7.5 All orders are dispatched with Authority to Leave (ATL) by default. This means your parcel may be left at your delivery address without requiring a signature. If ATL is not suitable for your location, you must notify us in writing before placing your order to arrange alternate instructions. Pro-Ex is not liable for any loss, theft, or damage to parcels that are left unattended under ATL instructions.
7.6 Goods not collected within 10 working days require contact with our office. Redelivery fees may apply.
7.7 Upon delivery, you must inspect Goods. Damaged, missing, or incorrect Goods must be reported promptly. Replacements under the Returns Policy will be delivered free of charge.

8. Risk and Title

8.1 Risk and title in Goods passes to you upon delivery to the Delivery Agent.

8.2 You acknowledge that these terms and conditions creates a security interest under the PPSA in the Goods and any other products to be supplied in the future and You consent to Us effecting a registration on the PPSA register in relation to any security interest contemplated by these terms and conditions. You agree to pay all costs, expenses and other charges incurred, expended or payable by Us in relation to the filing of a financing statement or financing change statement in connection with these terms and conditions.

8.3 You must not charge the Goods in any way or grant or otherwise give any interest in the Goods while it remains the Our property, nor allow any third party to acquire a security interest in the Goods.

8.4 We may allocate payments made by You to Us under these terms and conditions, or any other agreement with Us, to any obligation owed by You to Us.

8.5 If You fail to comply with any obligation under these terms and conditions, then without limiting the remedies available to Us:

(i) upon request by Us, you must immediately return the Goods and any other products on which there are outstanding amounts owing;

(ii) You authorise Us and any person authorised by Us, to enter premises where the Goods, or other products owned by Us, may be located to take possession of the Goods and other products owned by Us; and

(iii) We may retain, sell or otherwise dispose of the Goods or other products owned by Us.

8.6 You agree to the extent permitted under the PPSA, You have no right:

(i) to receive notice of removal of an accession under the PPSA;

(ii) under Chapter 4 of the PPSA; or

(iii) under the PPSA to receive a copy of any verification statement or financing change statement under the PPSA.

8.7 You must unconditionally ratify any actions taken by Us under this clause 8.

8.8 In this clause 8, the following words have the respective meanings given to them in the PPSA: account, proceeds, purchase money security interest, register, registration, security interest and verification statement.

8.9 Each party agrees to keep PPSA Information in strict confidence and not disclose that information, except in circumstances required by sections 275(7)(b) or (e) PPSA, provided that where sections 275(7)(b) or (e) require such disclosure, the party that is required to disclose the information gives all available notice to the other party to allow that party to legally challenge the required disclosure and takes all available steps (whether required by the other party or not) to maintain such PPSA Information in confidence.

8.10 Each party agrees not to authorise the disclosure of any PPSA Information to any third party pursuant to section 275(7)(c) PPSA or request information under section 275(7)(d) PPSA unless the other party to these terms and conditions explicitly agrees.

9. Order Cancellations and Returns

9.1 Orders cannot be cancelled or changed after submission, except as permitted under these Terms or by law. Returns are subject to the Returns Policy.
9.2 Goods must be returned in the exact condition received, including original packaging and labels.
9.3 If your Order is cancelled or rejected, we will refund in accordance with the Returns Policy. Refunds will be processed within five (5) Business Days (timing depends on your financial institution).
9.4 Refunds must be made to the same credit card used for the original purchase.

10. Promotions and Discounts

Promotional or coupon codes must be entered at the time of purchase. They cannot be applied retrospectively. Codes are non-transferable and may not be combined with other offers.

11. Gift Cards

11.1 Additional terms may apply on the Website.
11.2 Gift Cards are treated as cash. Lost or stolen cards will not be reissued.
11.3 Gift Cards expire 12 months from issue. Unused balances are not refunded.
11.4 A maximum of $500 per card and $2,000 per Order applies.

12. Privacy

Personal Information provided during the Order process will be used to process your Order in accordance with our Privacy Policy.

13. Website Terms

The Website Terms form part of these Terms and Conditions and are available on the Website.

14. General

14.1 Pro-Ex reserves the right to change these Terms and Conditions at any time. Variations apply from the date of posting.
14.2 Notices may be given by email.
14.3 Invalid provisions in one jurisdiction do not affect validity elsewhere.
14.4 A delay or failure by Pro-Ex to exercise a right does not waive that right.
14.5 The laws of New South Wales, Australia govern this agreement.

14.6 Each party irrevocably submits to the non-exclusive jurisdiction of the courts of New South Wales and courts competent to hear appeals from those courts.

14.7 We may subcontract its obligations under these terms and conditions.

14.8 Each provision of these terms and conditions will be read and construed as a separate and severable provision or part and if any provision is void or otherwise unenforceable for any reason then that provision will be severed and the remainder will be read and construed as if the severable provision had never existed.

14.9 These terms and conditions represent the parties’ entire agreement, and supersedes all prior representations, communications, agreements, statements, conduct and understandings, whether oral or in writing, relating to its subject matter.

15. Product Performance & Supplier Liability

15.1 Protection Experts Australia supplies products manufactured by third-party manufacturers and suppliers. While we take reasonable care in selecting our suppliers, Protection Experts Australia does not manufacture the products sold and does not warrant or guarantee the performance, suitability, reliability, or fitness for purpose of any product beyond the warranties expressly provided by the manufacturer or supplier.

15.2 To the fullest extent permitted by law, Protection Experts Australia shall not be liable for any loss, damage, cost, claim, indirect or consequential loss, loss of profit, loss of business, product failure, anticipated savings, increased cost or expenses or performance issue arising from:

• defects in products manufactured by third parties;
• manufacturing faults or quality issues attributable to a supplier or manufacturer;
• misuse, improper storage, handling, installation, or maintenance of products;
• reliance on specifications, data, or representations provided by third-party suppliers.

15.3 Where a product defect or performance issue is determined to be attributable to a manufacturer or supplier, the customer’s remedy shall be limited to the warranty, replacement, repair, or compensation offered by the relevant manufacturer or supplier, subject to applicable law.

15.4 For every product supplied with a batch number, Protection Experts Australia may provide a Certificate of Analysis (COA) issued by the relevant manufacturer or supplier outlining the product specifications for that batch. The customer acknowledges and agrees that it is their responsibility to undertake any testing, verification, validation, or quality assurance processes they consider necessary to confirm that the product meets their specific requirements and the stated specifications prior to use, incorporation into any process, or resale. Protection Experts Australia accepts no liability for any loss, damage, claim, or cost arising from a customer’s failure to conduct such testing or verification.

15.5 Nothing in these Terms and Conditions excludes, restricts, or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable legislation.

16 Indemnity

To the full extent permitted by law, you will indemnify Us and keep Us indemnified from and against any liability and any loss or damage We may sustain, as a result of any breach, act or omission, arising directly or indirectly from or in connection with any of our Goods or these Terms by You or your representatives.

17. Intellectual Property Rights and Rebranding

You acknowledge and agrees that nothing in these terms and conditions grants you any intellectual property rights (including copyright, trade marks, patents and designs) in the Goods or any other intellectual property rights reserved by Us.

18. Merger and Survival

18.1 The rights and obligations of the parties under these terms and conditions do not merge on completion of any transaction contemplated by these terms and conditions.

18.2 Termination of these terms and conditions will not affect clauses 3, 4, 5, 8, 15, 16 and 17 and any other clause of these terms and conditions which is expressly or by implication intended to come into force or continue after termination.

19 Privacy and Personal Information Collection Statement

19.1 The Pro-Ex Privacy Policy is available on the Website. 19.2 If you have questions or complaints about our Privacy Policy, please contact us at yolanda@pro-ex.com.au. If making a formal complaint, please submit it in writing to our Privacy Officer. If we do not respond within a reasonable time, you may contact the Office of the Australian Information Commissioner.