Our Thornleigh office is open Monday to Friday, 8:00am – 5:00pm (AEST). Please note that warehouse operating hours may differ.

We have warehouses in Sydney, Melbourne, Brisbane, and Perth. Our office is located in Thornleigh, NSW.

You can reach us via phone, email, or live chat during business hours. Visit our Contact Us page for more details.

We are not a retail store and do not operate a physical showroom. Orders must be placed online or through our office. Office collections are available for select items.

Yes – free collection is available from our Thornleigh office. Stock is limited to loose packets or single-carton orders. Please contact us to confirm availability.

Yes – warehouse collections are available with 24 hours’ notice after placing your order. A $12 handling fee applies to all warehouse collections under $300.

Yes – we can supply small samples for testing in some cases. Please reach out to discuss your requirements.

We accept returns for faulty or incorrectly picked items within 14 days. Change-of-mind returns are by agreement only. Please refer to our Returns Policy for details.

Most orders are dispatched within 1–2 business days. Metro areas: 1–3 days. Regional areas: 3–7 days.

Yes – express shipping options are available at checkout. Additional charges apply. Contact us for urgent delivery assistance.

Currently, we ship within Australia only. For international enquiries, please contact us directly.

Once your order is shipped, you’ll receive a tracking link via email. You can also log in to your account to view your order status.

All orders are dispatched with Authority to Leave (ATL) by default. This means your parcel may be left at the delivery address without a signature. If ATL is not suitable for your location, please contact us before placing your order to arrange alternate delivery instructions. Pro-Ex is not responsible for lost, stolen, or damaged parcels left unattended under ATL.

Yes – we offer competitive bulk and volume pricing. Contact us directly for a custom quote or assistance

Yes – eligible business customers can apply for a trade account with credit terms. Contact us to begin the application process.

We accept EFT (Electronic Funds Transfer), Visa, Mastercard, PayPal, and bank transfer.

Yes – invoices are automatically emailed after your order is confirmed. You can also request a copy from our accounts team.

At Protection Experts Australia, we don’t just talk value – we deliver it.
If you find a lower price on an identical, in-stock item from an Australian competitor, we’ll beat it by 5% (excluding freight and GST).
We believe in fair, transparent pricing – without cutting corners on quality.

How do I claim the Price Beat Guarantee?

Getting your discount is simple:

1. Show us the lower price – Send a screenshot, quote, link, or catalogue showing the cheaper price. The item must be identical and in stock.

2. Contact us – Reach out via phone, email, or our website contact form. Our team will verify the details.

3. Save instantly – Once confirmed, we’ll beat the total price by 5%, calculated before freight and GST.

What products are covered by the Price Beat Guarantee?

Our guarantee applies to items that are:

• Identical in brand, model, size, and packaging

• In stock at both Pro-Ex and the competitor

• Sold by an Australian retailer or online store

• New (not refurbished or second-hand)

• Priced excluding freight and GST

What is not included in the Price Beat Guarantee?

The offer does not apply to:

• Clearance, liquidation, or closing-down sales

• Bulk, commercial, or reseller pricing

• Cashback offers, loyalty points, coupons, or promotional codes

• Gift cards or bundled services

• Prices from overseas or auction-based websites

• Products not currently in stock at the competitor

We reserve the right to limit purchases to reasonable retail quantities.

Oxygen absorbers function as long as oxygen is present, but temperature affects their absorption speed. Higher temperatures accelerate the process, while lower temperatures slow it down. At 2°C, it may take over 24 hours to create an oxygen-free environment, and at freezing temperatures, absorption becomes extremely slow.

For best results, place the oxygen absorber in the package, seal it, and allow it to work at room temperature for 12 to 24 hours before freezing. This ensures most of the oxygen is absorbed before the temperature drops. Oxygen absorbers can still function at temperatures as low as -25°C (-13°F), but the process will take significantly longer.

Oxygen Absorber sachets are not recyclable. After use, the sachets should be disposed of in general waste.

Firstly check the condition of the master bag.  The bag should be vacuum sealed and secure.  If it is no longer in a vacuum sealed condition, the product in the bag should be treated as expired and discarded.  The sachets in the master bag must be used within 30 minutes upon opening.  Otherwise the sachets absorption capabilities will deteriorate.

In order to work out how many oxygen absorbers are required, use the following calculation:

Oxygen Volume (CC) = [Package Dimensions (cm) (Length x Width x Height) – Food weight (g)] x 20%

The shelf life of an oxygen absorber is up to 18 months.  Sachets should be stored at room temperature (5°C to 30°C) in their sealed package before use.  Do not expose to direct sunlight during storage.  Keep at room temperature for long term storage.  After 30 minutes, exposed oxygen absorbers will begin to deteriorate.  Absorbing capacity can be preserved by vacuum sealing unused oxygen absorbers.

If the silica gel has been used for standard moisture absorption (dehydration purposes), it can be safely disposed of in your regular household rubbish.

However, if the beads have been used for gas separation applications, they may have adsorbed gases other than moisture due to their small pore size (approximately 20 angstroms). In this case, special disposal is required. The used material must be taken to an authorised waste disposal facility, where a fee may apply for safe destruction.

The temperature range for using silica gel desiccant is -40 ℃ to 70 ℃.

Your cargo or the packaging, including container floors, pallets and crates, contain moisture that is evaporated into the air during transport. Wet packaging material is the most common cause of unexpected moisture problems.

Lots of containers are lined with kraft paper primarily for reasons of hygiene or to simply isolate the cargo from direct contact with the container walls. The liner will act as a kind of sponge, catching and absorbing any droplets of water and then re-evaporating the moisture into the air. If liner is used without Absorpoles it could contribute to a kind of pumping effect, drawing moisture out of the cargo. When used together with Absorpoles the liner will act as a buffer in extreme conditions, and will prevent any container rain from reaching the cargo. Much the same can be said for so called dew cloths.

Mylar Bags are suitable for conditions up to -30°C but have not been tested in ultra frozen conditions up to -80°C

Lots of containers are lined with kraft paper primarily for reasons of hygiene or to simply isolate the cargo from direct contact with the container walls. The liner will act as a kind of sponge, catching and absorbing any droplets of water and then re-evaporating the moisture into the air. If liner is used without Absorpoles it could contribute to a kind of pumping effect, drawing moisture out of the cargo. When used together with Absorpoles the liner will act as a buffer in extreme conditions, and will prevent any container rain from reaching the cargo. Much the same can be said for so called dew cloths.

Consumer goods are often shipped with a lot of cardboard packaging. Even if the boxes seem dry they could literally hold tonnes of water.

Yes, such a difference could be all the difference between no damage and disaster. The moisture behaviour of most agricultural products have a strong exponential character.

Lots, if not most damage to cargoes is caused by prolonged periods of elevated humidity without any condensation (container rain, container sweat, super saturation event). It is common that cargoes loaded at cool temperature and then moved into warm conditions suffer damage in the centre of the cargo as a result of a difference in temperature between the outside and the centre of the cargo. Warm air from the outside of the cargo becomes humid as it moves into the cooler centre.